Frequently Asked Questions
Everything you need to know about bringing Zoya Home into your space.
What is the estimated delivery time for furniture and decor?
Standard shipping typically takes 5-10 business days. For larger furniture pieces, our white-glove delivery service may take up to 14 business days depending on your location.
Do you offer international shipping?
Currently, Zoya Home ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders soon.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made upholstery and final sale items are non-returnable.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Are your materials sustainably sourced?
Yes, Zoya Home is committed to sustainability. We partner with artisans who use FSC-certified wood, organic cotton, and eco-friendly dyes to ensure our products are safe for your home and the planet.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna.